In an age of increasing complexity, prioritizing will be a key skill. It’s easy to add a feature or content, much harder to take away, or to never add at all. How do you identify what your customers really care about, and then be able to defend your decisions to your team and to management? Gerry McGovern has developed a method called Top Tasks Management to do just that. It’s used by organizations such as Cisco, Microsoft, Lenovo, Google, and the European Commission.